VMware Technology Alliance Program (TAP)



Overview

The TSANet/VMware TAP Community facilitates seamless global collaboration between TAP Program Partner support organizations that best addresses mutual customer problems. Availability and response time depends on the mutual customer's entitlement. All partners also provide 24x7 Escalation contacts.

TSANet, founded in 1993, is a worldwide, vendor-neutral, not-for-profit organization that provides the legal framework and contact database to foster multi-vendor problem-solving. VMware is utilizing TSANet's expertise to establish a collaborative ecosystem where VMware and its global partners can address customers' mutli-vendor virtualization problems.

By registering below, you will be joining TSANet as a Limited Member. The VMware/TSANet support portal provides the framework for engagement in multi-vendor support interactions surrounding virtualization issues and potential interdependencies with other products (e.g. operating systems, databases, application software and hardware). For support issues that do not involve a virtualization product, your support organization should continue to rely on other support processes. Non-virtualization issues are considered outside of the scope of this VMware/TSANet engagement portal.

Registration

  • Existing TSANet Member: View the Member List to see if your company is already a member of TSANet. If so, select the "Register as Existing Member" button below.  A message will be sent to TSANet and they will on-board you manually.
  • New TSANet Member: Select "Register as NEW Member" below and complete the forms to register as a Limited member.  Once you have completed the registration process, you will receive a user-id and password, which will allow you to gain access to the TSANet database to post contact and escalation information for your company, along with products supported, and entitlement instructions.

For problems contact TSANet at membership@tsanet.org or +1 913 345 9311